Refund policy
Return Policy
At TRBE we want to ensure your complete satisfaction with our products. Therefore, we have developed a return policy that aims to offer peace of mind and transparency in your purchases.
General Conditions
- We accept product returns within 14 days from the date of receipt of your order.
- The product must be in the original packaging, with no signs of use, damage or alterations.
- Personalized or made-to-order items may not be eligible for return unless they are defective.
Return Process
Contact Us: To start the return process, please contact us via email info@trbe.shop.
State the Reason: State the reason for the return and provide information such as the order number and product details.
Return Authorization: After reviewing your return request, we will provide you with the necessary instructions and the return authorization (RA) number.
Product Shipping: Pack the product securely in the original packaging and send it to the address that will be provided with the RA. Return shipping costs are the responsibility of the customer, except in cases of defect.
Return Processing: Once we receive the returned product and verify that it complies with our return policy, we will process the refund or exchange as requested.
Refunds
The refund will be processed to the same form of payment used for the original purchase.
The time frame for the refund may vary depending on the payment method and bank processing.
Contact
For more information about our return policy or to initiate a return request, please contact us via email info@trbe.shop.